How a checkout audit unlocked $2M in new revenue

Leadership needed a 1-hour funding option to compete with rival factoring platforms. The constraint: same-day customers only, to protect roughly $900K a year in existing Same-Day Rush revenue from cannibalization. That was the mandate.

The problem

The checkout itself was the first issue.

• Standard funding was the default choice. The Same-Day Rush option showed a fee and nothing else: no arrival time, no cutoff, no reason to pick it over the default.
• Cross-referenced Same-Day Rush volume against revenue collected. Found a manual step in Jack Henry's Cadence platform was being missed on roughly 1 in 3 submissions, about $300K a year in uncollected fees, unrelated to the funding-speed project originally scoped.

Fixing the display was one lever. The bigger one was revenue nobody was collecting.

Closing that leak, combined with the conversion lift from the redesign, is what drove the $600K increase in Same-Day Rush revenue below, not a separate number on top of it.

The fix

• Reframed the project from "ship 1-hour funding" to "capture more revenue across the funnel," and got the checkout redesign and a fee dashboard added to scope.
• Named the two fast tiers Same-Day Rush and 1-Hour Funding, so the difference (delivered by end of day vs. within the hour) was clear at the point of choice, not just in the fee amount.
• Built a Power BI dashboard tracking Same-Day Rush and 1-hour volume, SLA rates, and fee collection accuracy. Reported the numbers weekly to Ops and leadership to hold the team accountable for collecting fees correctly.
• Phased the 1-hour rollout: 100 customers, then 1,000, then the full 1,600-customer same-day segment. Shipped within 2 months of kickoff, with no added headcount.