Case Study · eCapital

How a checkout audit unlocked $2M in new revenue

Small business owners live and die by cash flow. The product I managed was how they accessed it. When competitors started offering 1-hour funding and leadership set the mandate to match them, I went looking for what it would take. What I found was bigger than the original brief — a checkout experience quietly killing conversions, and a manual process leaking $300K in revenue every year that nobody had caught.

Timeline

Q2 – Q3 2023

Team

Team of 4

Stakeholders

EngineeringOpsFinanceExecutive

Feature Type

0→1 + Redesign

$2M+

Additional Annual Revenue

58%

Expedited Funding Conversion Lift

90%+

Fee Revenue Capture Rate

01Overview

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02Discovery

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— Role, context
03Process

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04Solution

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05Results

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06Learnings

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